Joyplay Entertainment Technology Company Limited (hereinafter referred to as "We") fully understands the importance of personal information to you and will do our utmost to protect the security and reliability of your personal information. We are committed to maintaining your trust in us and adhere to the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of purpose specification, the principle of choice and consent, the principle of minimum sufficiency, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. At the same time, we promise that we will adopt corresponding security protection measures in accordance with industry-standard security practices to protect your personal information.
This "Privacy Policy" mainly explains to you:
What information we collect;
The purposes for which we collect information;
The rights you are entitled to.
Please read and understand this "Privacy Policy" carefully before using our products (or services). If you use our services, it means you agree to the contents described in this policy.
Personal information refers to various information recorded electronically or by other means that can, either alone or in combination with other information, identify a specific natural person or reflect the activities of a specific natural person.
We will only collect and use your personal information for the following purposes stated in this policy:
1. Business Function One: Register as a User
When you register for KiTalk services, to complete account creation, you need to provide the following information for us to collect: phone permissions, mobile phone number or WeChat authorization, Apple authorization, nickname, birthday, gender, personal photo, region. Collecting this information is to help you complete KiTalk registration, obtain a KiTalk account, and thereby protect the security of your KiTalk account.
We will collect information about the device you are using (such as device model, operating system version, device configuration, MAC address, IP address, device identifiers (Android_ID, UUID), device network information, device environment, software list, gyroscope sensor, gravity sensor, proximity sensor and other software/hardware characteristic information), and obtain running processes (GET_TASKS) based on the specific permissions you grant during the installation, access, and use of the "KiTalk" software and related services, or when the software runs in the background. This is used to ensure the secure operation of the software and services, the quality and efficiency of operations, to enable normal functioning of business functions or to reduce system resource consumption.
Mobile phone number, personal photo, and personal location information are sensitive information. Collecting such information is to meet the national laws and regulations' requirements for real-name internet registration and to complete the registration of your KiTalk account.
If you do not provide this type of information, you may not be able to use our services normally.
The information you provide above will be authorized for our continued use during your use of this service. We will keep your information until you cancel your account. When you cancel your account, we will stop using and delete the above information.
The above information is only stored within the territory of the People's Republic of China. If cross-border transmission is required, we will obtain your separate authorization and consent.
2. Business Function: Match Friends via Contacts
When you use the match friends via contacts service, to better protect your personal privacy, you need to provide the following information for us to collect: contacts permission.
Contacts permission is sensitive information.
If you provide the above information, you can match KiTalk friends through your contacts while using KiTalk services.
If you do not provide this type of information, you may not be able to use the match friends via contacts service normally.
The information you provide above will be authorized for our continued use during your use of this service. We will keep your information until you cancel your account. When you cancel your account, we will stop using and delete the above information.
The above information is only stored within the territory of the People's Republic of China. If cross-border transmission is required, we will obtain your separate authorization and consent.
3. Business Function: Chat
When you use the chat service, we do not require you to provide mandatory information.
If you provide the following additional information, it will help us provide you with better service and experience: photo album permission, microphone permission, personal location information, camera permission, accelerometer sensor. However, if you do not provide this information, it will not affect the basic business functions of using this service.
Personal location information is sensitive information.
If you do not provide this type of information, you may not be able to use map-related services normally.
Self-start and associated start description: To ensure that this application can normally receive broadcast messages pushed by the client when the app is closed or running in the background, this application must use (self-start) capability. There will be a certain frequency of system broadcasts to wake up this application for self-start or associated start behavior, which is necessary to implement functions and services.
The information you provide above will be authorized for our continued use during your use of this service. We will keep your information until you cancel your account. When you cancel your account, we will stop using and delete the above information.
The above information is only stored within the territory of the People's Republic of China. If cross-border transmission is required, we will obtain your separate authorization and consent.
4. Business Function: View KiTalk Circle
When you use the view KiTalk Circle service, we do not require you to provide mandatory information.
During use, if you provide the following additional information, it will help us provide you with better service and experience: personal location information. However, if you do not provide this information, it will not affect the basic business functions of using this service.
Personal location information is sensitive information.
The information you provide above will be authorized for our continued use during your use of this service. We will keep your information until you cancel your account. When you cancel your account, we will stop using and delete the above information.
The above information is only stored within the territory of the People's Republic of China. If cross-border transmission is required, we will obtain your separate authorization and consent.
5. Business Function: Post to KiTalk Circle
When you use the post to KiTalk Circle service, to provide materials for KiTalk Circle, you need to provide the following functions/information for us to collect: photo album permission, camera permission.
If you do not provide this type of information, you may not be able to use the post to KiTalk Circle service normally.
During use, if you provide the following additional information, it will help us provide you with better service and experience: personal location information. However, if you do not provide this information, it will not affect the basic business functions of using this service.
Personal location information is sensitive information.
The information you provide above will be authorized for our continued use during your use of this service. We will keep your information until you cancel your account. When you cancel your account, we will stop using and delete the above information.
The above information is only stored within the territory of the People's Republic of China. If cross-border transmission is required, we will obtain your separate authorization and consent.
6. Business Function: Payment Function
When you use the payment function, we will need to collect your bank card number and the account holder name corresponding to the bank card. Refusing to provide this information will only prevent you from using the above payment functions, but will not affect your use of other KiTalk functions.
7. Business Function: Real-Name Authentication
When you choose the real-name authentication service, to confirm that the identity information you provide is your own and authentic, you need to provide the following information for us to collect: real name, ID number and ID verification authorization, facial feature information from personal biometric information.
Facial feature information from personal biometric information is sensitive information. Collecting such information is to meet the national laws and regulations' requirements for real-name internet registration and to ensure the authentic and safe social atmosphere of the KiTalk product. If you do not provide this type of information, you may not be able to use the KiTalk authentication service normally.
The information you provide above will be authorized for our continued use during your use of this service. We will keep your information until you cancel your account. When you cancel your account, we will stop using and delete the above information.
The above information is only stored within the territory of the People's Republic of China. If cross-border transmission is required, we will obtain your separate authorization and consent.
8. Business Function: Share/Invite Functions
When you choose to use such services, to confirm the uniqueness of your sharing, inviting, or being invited, you need to authorize us to read the contents of your clipboard for verification.
9. Business Function: Account Appeal
When you contact us or apply for dispute resolution, to protect the security of your account and our system, we need you to provide necessary personal information to verify your user identity. We may save your communication/call records and content (including account information, other information you provide to prove relevant facts, or contact information you leave) to contact you or help you solve problems, or to record the handling plan and results of related issues. For the reasonable needs of providing services and improving service quality, we may also use your other information, including relevant information you provide when contacting customer service, and your questionnaire response information when you participate in surveys.
10. Business Function: Send Square Posts
When you use the send square post service, to provide materials for square posts, you need to provide the following functions/information for us to collect: photo album permission, camera permission.
If you do not provide this type of information, you may not be able to use the send square post service normally.
During use, if you provide the following additional information, it will help us provide you with better service and experience: personal location information. However, if you do not provide this information, it will not affect the basic business functions of using this service.
Personal location information is sensitive information.
The information you provide above will be authorized for our continued use during your use of this service. We will keep your information until you cancel your account. When you cancel your account, we will stop using and delete the above information.
The above information is only stored within the territory of the People's Republic of China. If cross-border transmission is required, we will obtain your separate authorization and consent.
11. Business Function: Browse Square Information
When you use the view square service, we do not require you to provide mandatory information.
During use, if you provide the following additional information, it will help us provide you with better service and experience: personal location information. However, if you do not provide this information, it will not affect the basic business functions of using this service.
Personal location information is sensitive information.
The information you provide above will be authorized for our continued use during your use of this service. We will keep your information until you cancel your account. When you cancel your account, we will stop using and delete the above information.
The above information is only stored within the territory of the People's Republic of China. If cross-border transmission is required, we will obtain your separate authorization and consent.
12. Business Function: Audio/Video Calls
When you use the audio/video call service, to provide message notification push and audio/video call functions, you need to provide the following functions/information for us to collect: camera permission, microphone permission, view WLAN permission, proximity sensor.
If you do not provide this type of information, you may not be able to use the audio/video call service normally.
The information you provide above will be authorized for our continued use during your use of this service. We will keep your information until you cancel your account. When you cancel your account, we will stop using and delete the above information.
The above information is only stored within the territory of the People's Republic of China. If cross-border transmission is required, we will obtain your separate authorization and consent.
13. Business Function: Account Deletion
You can delete your account through the following steps:
After logging into your KiTalk account, you can find "Settings" in "Me", then find "Security & Privacy", select "Delete Account", and you can choose and follow the prompts to complete account deletion. After clicking confirm deletion, all data in your account will be deleted immediately, the account will be permanently deleted, and data from a deleted account cannot be recovered.
14. Third-Party Business Functions:
Third-party institutions refusing to provide information will only prevent you from using the functions supported by the technology provided by the third-party institutions, but will not affect your use of other KiTalk functions.
SDK technology is provided by third-party institutions cooperating with us. We can only know the permissions they require authorization for. Third-party institutions will need to collect your information. We cannot obtain your information unless the third-party institutions explicitly disclose to us the sensitive information they intend to collect. The permissions required by third-party institutions and the sensitive information they explicitly disclose to us for collection are detailed in the table below.
| SDK Name | Service Content | Shared Personal Information Fields | Required Permissions | Privacy Policy |
| Gaode Map | For navigation, posting updates, sending location information services | Location information | Location permission, read/write SD card permission, phone state permission | https://lbs.amap.com/pages/privacy/ |
| Hetai Advertising Service (com.zj, com.kwai, com.kwad, com.kuaishou, com.ksad.download, com.badlogic.gdx.math, com.google.vrtoolkit.cardboard.sensors, com.yxcorp.kuaishou.addfp) | For watching videos, likes, comments, reward exchange distribution, advertising delivery and monitoring attribution services. | Unique device identification code (including: IMEI, OAID, MAC address, Android_ID, UUID, IMSI, ESN, MEID, and other device information), user personal information, obtain SIM serial number, sensors (accelerometer, gyroscope) | SD card read/write permission, location permission, install permission, read phone state permission | |
| Alibaba Cloud OSS File Upload SDK | For data analysis | None | SD card read/write permission | https://www.alibabacloud.com/help/legal/latest/privacy-policy |
| Alibaba Cloud Data Analysis SDK | For file upload services | Device MAC address, unique device identification code (including: IMEI, OAID, Android_ID, UUID, IMSI, ESN, MEID, and other device information) | None | https://www.alibabacloud.com/help/legal/latest/privacy-policy |
| WebRTC SDK | For audio/video calls | Unique device identification code (including: IMEI, OAID, Android_ID, UUID, IMSI, ESN, MEID, and other device information), user personal information | Phone state, SD card read/write permission, camera, microphone permission, view WLAN permission | |
| MobileCrossPlatformTools SDK (com.mob.tools, com.mob.commons, com.mob.moblink) | For testing cross-platform development tools for mobile | Unique device identification code (including: IMEI, OAID, Android_ID, UUID, IMSI, ESN, MEID, and other device information), obtain information on running processes | None | |
| AndroidUtilCode (com.blankj) | Base module | Unique device identification code (including: IMEI, OAID, Android_ID, UUID, IMSI, ESN, MEID, and other device information), obtain information on running processes | None | |
| Tencent X5 Webview (com.tencent.smtt, com.tencent.tbs.video.interfaces) | For loading webpage services | Unique device identification code (including: IMEI, OAID, Android_ID, UUID, IMSI, ESN, MEID, and other device information), user personal information, obtain information on running processes | SD card read/write permission, phone state permission, WiFi permission network state permission | https://rule.tencent.com/rule/preview/1c4e2b4b-d0f6-4a75-a5c6-1cfce00a390d |
How We Use Collected Information
We will use your information for the purposes stated above. When we intend to use information for other purposes not specified in this policy, we will obtain your consent in advance. When we intend to use information collected for a specific purpose for other purposes, we will obtain your consent in advance.
Information You Share
You can share your relevant information with other users through our services. For example, text and photos you publicly share in KiTalk Circle or Square posts.
Please note that this may include your personal identity information, personal property information, and other sensitive information. Please carefully consider disclosing your relevant personal sensitive information.
You can delete information you have publicly shared through settings in the service or guidance we provide. However, please note that this information may still be independently saved by other users or non-affiliated third parties not under our control.
(I) Cookies
To ensure the normal operation of the website, we will store small data files called Cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of Cookies, websites can store data such as your preferences or items in your shopping cart.
We will not use Cookies for any purpose other than those described in this policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies saved on your computer. Most web browsers have the function to block Cookies. However, if you do so, you will need to manually change the user settings each time you visit our website. For details on how to change browser settings, please visit the following links: Internet Explorer, Google Chrome, Mozilla Firefox, Safari and Opera.
(II) Website Beacons and Pixel Tags
In addition to Cookies, we may also use other similar technologies such as website beacons and pixel tags on our website. For example, emails we send to you may contain click URLs linking to our website content. If you click the link, we will track this click to help us understand your product or service preferences and improve customer service. Website beacons are usually transparent images embedded in websites or emails. With pixel tags in emails, we can know whether an email has been opened. If you do not wish your activities to be tracked in this way, you can unsubscribe from our mailing list at any time.
(III) Do Not Track
Many web browsers have a Do Not Track feature that can send Do Not Track requests to websites. Currently, major internet standard-setting organizations have not yet established policies on how websites should respond to such requests. However, if Do Not Track is enabled in your browser, all our websites will respect your choice.
(I) Sharing
We do not share your personal information with any other company, organization, or individual, except in the following circumstances:
1. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.
2. We may share your personal information as required by laws and regulations, or mandatory requirements of government authorities.
3. Sharing with authorized partners: Only for the purposes stated in this Privacy Policy, some of our services will be provided by authorized partners. We may share certain personal information with partners to provide better customer service and user experience. For example, companies we hire to provide third-party data statistics and analysis services may need to collect and access personal data for data statistics and analysis. In such cases, these companies must comply with our data privacy and security requirements. We will only share your personal information for lawful, legitimate, necessary, specific, and clear purposes, and will only share the personal information necessary to provide the services.
For companies, organizations, and individuals with whom we share personal information, we sign strict confidentiality agreements with them, requiring them to process personal information in accordance with our instructions, this privacy policy, and any other relevant confidentiality and security measures.
(II) Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
2. In the event of a merger, acquisition, or bankruptcy liquidation, if personal information transfer is involved, we will require the new holder of your personal information to continue to be bound by this privacy policy, otherwise we will require that company or organization to re-seek your authorization and consent.
(III) Public Disclosure
We will only publicly disclose your personal information under the following circumstances:
1. After obtaining your explicit consent;
2. Disclosure based on law: We may publicly disclose your personal information as required by law, legal proceedings, litigation, or mandatory requirements of government authorities.
(IV) Other Uses
1. Meet your personalized needs, e.g., language setting, location setting, personalized help services;
2. Product development and service optimization;
3. Recommend advertisements, information, etc. that may interest you;
4. Evaluate and improve the effectiveness of our advertising and other promotional activities;
5. Manage software, e.g., software certification, software upgrades, etc.;
6. Invite you to participate in surveys about our services.
(I) We will use various security protection measures within a reasonable security level to ensure information security, prevent data from unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonably feasible measures to protect your personal information. For example, data exchanged (such as credit card information) between your browser and the "service" is protected by SSL encryption; we also provide https secure browsing for our website; we use encryption technology to ensure data confidentiality; we use trusted protection mechanisms to prevent data from malicious attacks; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we conduct security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.
(II) We will take all reasonably feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless the retention period needs to be extended or is permitted by law.
(III) The Internet is not an absolutely secure environment, and communication methods such as email, instant messaging, and communication with other users are not encrypted. We strongly recommend that you do not send personal information through such methods. Please use complex passwords to help us ensure the security of your account.
(IV) The Internet environment is not 100% secure. We will endeavor to ensure or guarantee the security of any information you send to us. In the event of a personal information security incident such as a leak, we will initiate emergency plans to prevent the security incident from expanding and inform you by means of push notifications, announcements, etc.
(V) After the unfortunate occurrence of a personal information security incident, we will inform you as required by laws and regulations: the basic situation of the security incident and its possible impact, the measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, remedies for you, etc. We will promptly inform you of the relevant situation of the incident by mail, letter, telephone, push notification, etc. When it is difficult to inform each personal information subject individually, we will adopt reasonable and effective means to issue announcements.
At the same time, we will also proactively report the handling of personal information security incidents to regulatory authorities as required.
In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you can exercise the following rights over your personal information:
(I) Access Your Personal Information
You have the right to access your personal information, except as provided by laws and regulations. If you wish to exercise your right of data access, you can access it yourself in the following ways:
Account Information – If you wish to access or edit the personal profile information and payment information in your account, change your password, etc., you can perform such operations directly by accessing the KiTalk client.
If you cannot access this personal information through the above links, use the feedback function within the KiTalk client to contact us. We will respond to your access request within 30 days.
(II) Correct Your Personal Information
When you find that the personal information we process about you is incorrect, you have the right to request us to make corrections. You can make a correction request in the manner listed in "(I) Access Your Personal Information".
If you cannot correct this personal information through the above links, use the feedback function within the KiTalk client to contact us. We will respond to your correction request within 30 days.
(III) Delete Your Personal Information
You may request us to delete personal information under the following circumstances:
1. If our processing of personal information violates laws and regulations;
2. If we collect and use your personal information without obtaining your consent;
3. If our processing of personal information violates the agreement with you;
4. If we no longer provide you with products or services.
If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us at the same time, requiring them to delete it in a timely manner, unless otherwise provided by laws and regulations, or these entities have obtained your independent authorization.
When you delete information from our services, we may not immediately delete the corresponding information from the backup system, but will delete this information when the backup is updated.
(IV) Personal Information Subject Deletion of Account
You may delete your previously registered account at any time. You can do so yourself in the following ways:
Use the feedback function within the KiTalk client to contact us, clearly stating that you want to delete the corresponding account.
After account deletion, we will stop providing you with products or services, unless otherwise provided by laws and regulations.
(V) Restrict Automated Decision-Making by Information Systems
In certain business functions, we may make decisions solely based on non-human automated decision-making mechanisms including information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us, and we will also provide appropriate remedies.
(VI) Responding to Your Above Requests
To ensure security, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request.
We will respond within thirty days.
For your reasonable requests, In principle we do not charge fees, but for repeated requests that are excessive, we may charge a certain cost fee depending on the situation. For requests that are groundless, repetitive, require excessive technical means (e.g., requiring the development of new systems or fundamental changes to current practices), pose risks to the legitimate rights and interests of others, or are very impractical (e.g., involving information stored on backup tapes), we may refuse them.
Under the following circumstances, according to legal requirements, we will be unable to respond to your request:
1. Related to national security and defense security;
2. Related to public security, public health, and major public interests;
3. Related to criminal investigation, prosecution, and trial, etc.;
4. There is sufficient evidence that you have subjective malice or abuse of rights;
5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations.
In principle, the personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.
Since we provide products or services through resources and servers distributed around the world, this means that, after obtaining your authorization and consent, your personal information may be transferred to jurisdictions outside the country/region where you use the products or services, or accessed from these jurisdictions.
Such jurisdictions may have different data protection laws, or even no relevant laws. In such cases, we will ensure that your personal information receives protection within the territory of the People's Republic of China that is adequately equivalent. For example, we will request your consent for cross-border transfer of personal information, or implement security measures such as data de-identification before cross-border data transfer.
We may adjust or change this Privacy Policy from time to time. Any updates to this Privacy Policy will be published on our website by marking the update time and will be appropriately notified to you on the platform regarding the updated content. Unless otherwise mandated by laws, regulations, or regulatory provisions, the adjusted or changed content will take effect 7 days after notification or publication. If you continue to use any of our services or visit our related websites after the adjustment or change of the Privacy Policy, it represents that you have fully read, understood, and accepted the modified Privacy Policy and are bound by it.
If you have any questions, comments, or suggestions regarding this privacy policy, please contact us through the following methods:
1. Use the feedback function in the KiTalk client
2. Send an email to: service@kitalk.hk
Generally, we will reply within thirty days.
